How it works
Finish. Tap. Review.
The entire process happens in the few seconds between finishing a service and the customer walking out the door.
The three-step flow
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01
Finish the service
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02
Customer taps or scans
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03
Customer reaches your Google review page
Step by step
What actually happens
No stage of this requires software, setup by your staff, or anything downloaded by your customer.
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Finish the service
Your team does what it already does well — the haircut, the detail, the appointment.
Nothing changes about how you work. The review request happens at the natural end of the interaction, when the customer is most satisfied and still in front of you.
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Customer taps or scans
They tap their phone on the lanyard card or the stand, or scan the printed QR code.
No app to download, no account to create, no link to type. Tapping an NFC target is built into modern phones, and the QR code covers anyone who would rather use their camera.
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Customer reaches your Google review page
Your business’s Google review page opens on their screen, ready for them to write.
The customer lands directly on your review page — no menu to navigate, no searching for your business. What they write, and whether they write at all, is entirely up to them.
Why it works
Built around how service businesses actually run.
Every design decision starts from the same constraint: your team is busy, and the ask has to be effortless.
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Minimal staff effort
Presenting a card takes a second. There is no script to memorise and nothing to type.
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No complicated software
Nothing to install, no dashboard your team has to learn, no new login for anyone.
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A natural customer experience
The ask happens face to face, at the right moment, instead of arriving as another email.
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Professional physical products
Products that look like they belong in your business, not a printout taped to the till.
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Measurable interactions
Every tap and scan is a countable event, so you can see how often the tool is actually used.
Questions
Straight answers
- Does the customer need an app?
- No. Tapping an NFC target opens a link the same way a contactless payment works — it is built into the phone. Anyone whose phone does not tap can scan the printed QR code with the camera instead.
- What does my team have to do differently?
- Present the card at the end of the service, the way you would hand over a receipt. There is no script, no data entry, and nothing to remember beyond the handoff itself.
- Where does the customer end up?
- On your business’s own Google review page. TAIKUN does not host the review, sit between you and Google, or hold onto the customer’s response.
- Can we influence what the customer writes?
- No, and that is deliberate. The tools shorten the path to the review page. What the customer writes, what rating they give, and whether they leave anything at all is entirely their decision.
- What does “measurable interactions” mean?
- Each tap and scan is a countable event, so you can see how often the tools are being used across your locations and staff. That is a measure of activity, not of reviews received — Google alone controls what gets published.
- What happens after a demo?
- We confirm which products suit your setup, link them to your Google review page, and get them into your hands. We will walk you through that timeline on the call rather than guess at it here.
Walk through it with us.
A demo takes a few minutes. We will show you the handoff, the tap, and the review page, using your own business as the example.